The Hold

Privacy Policy

Last updated: 6 July 2026

The Hold Bendigo Pty Ltd (ABN 62 656 244 683) ("we", "us", "our"), trading as The Hold, operates the website thehold.studio and the climbing gym at 80 Hattam Street, Golden Gully VIC 3555. This policy explains what information we collect through our website and how we use it.

Information we collect

  • Analytics data. We use Google Analytics 4 to understand how visitors use our website - for example, which pages are viewed, how people arrive, and general location (city level). This is collected via cookies and similar technologies. We do not use this data to personally identify you.
  • Information you give us. If you contact us through the site (for example an enquiry or booking form), we collect the details you provide so we can respond. We keep this only for as long as needed to respond to your enquiry or booking, and delete or de-identify it once it's no longer needed.

Cookies

Our site uses cookies, including Google Analytics cookies, to measure site traffic. When you first visit, a notice lets you opt out of analytics cookies. You can also control cookies through your browser settings, or install Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).

How we use your information

  • To understand and improve how our website performs.
  • To respond to enquiries and bookings you send us.

We do not sell your personal information.

Sharing

Analytics data is processed by Google as our service provider. This may involve information being transferred to and stored on Google's servers located overseas, including in the United States. We do not otherwise share your personal information except where required by law.

Your choices

  • Opt out of analytics via the cookie notice on our site, or Google's opt-out add-on.
  • Contact us to ask what information we hold or to request its correction or deletion.

How to make a privacy complaint

If you believe we have breached your privacy rights, contact us using the details below and we will investigate and respond. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact

Questions about this policy, your information, or a privacy complaint: hello@thehold.studio, or write to The Hold Bendigo Pty Ltd, 80 Hattam Street, Golden Gully VIC 3555.

The Hold Bendigo Pty Ltd - ABN 62 656 244 683.