Absolutely! We welcome and encourage climbers of all experience and fitness levels.

Bouldering is one of the safest forms of climbing. There are no ropes or harnesses—just low walls (usually 3–4 metres high) and thick, padded flooring designed to absorb falls. Most falls are controlled and from low heights.

We’ll show you how to land safely when you visit, and our staff are always on hand to help.

Here’s your simple checklist:

Waiver: Mandatory for everyone — save time and fill it out online before you arrive.

Under 18: Make sure your waiver is signed by a guardian, and you’ve organised adult supervision requirements.

What to wear: Think gym gear — breathable and comfy.

Footwear: Must hire (bring socks to wear), or have your own climbing shoes.

Gym access: Bring a towel if you’re using the training area or shower facilities.

Read our Code of Conduct: We want everyone to feel safe, welcome and respected.

Climbing solo or with a few friends or family? Just walk in, no booking required.

For schools, clubs, special events, or groups of 10+, bookings are needed. Please reach out to us in at advance so we can chat about what you need, get everything set up, and confirm your booking. We also recommend your group fill out their waivers and organise adult supervision (see requirements for climbers under 18 years above) before you arrive.

No problem at all. Our community is super welcoming and you’ll never struggle to find someone to climb with.

Kids can start climbing at The Hold from 6 years and older as long as they meet all waiver, safety and supervision requirements (see Under 18? information above).

No upper age limit — everyone’s welcome at The Hold.

Nope!

Just come on in — our team will run through safety rules, falling safely and help you get comfortable and bouldering.

If you’d like to try climbing with a rope, our team will show you how to fit a harness and use the auto belay safely.

Groups over 10 people need to book in advance via email.

Yes — we have:

• harnesses in multiple sizes

• climbing shoes

• chalk bags.

Just bring socks if you’re hiring shoes.

Yes, with conditions.

Young children, including babies, must be supervised at all times, kept off all padded matting, and guardians must attend promptly to any messes or accidents caused. Please be aware that dogs sometimes visit the gym too.

If a child is disruptive (e.g. noise or finding it hard to stay off the mats), you may be asked to take them outside, to avoid dangerous distractions to climbers and keep everyone safe.

Yes, with conditions.

Dogs must be supervised at all times, kept off all padded matting, and guardians must attend promptly to any messes or accidents caused.

Dogs must be kept on leash.

If a dog is disruptive (e.g. noise), you may be asked to take them outside, so as to avoid dangerous distractions to climbers on the wall.

Chalk balls in chalk bags, and liquid chalk are all good.

All we ask: keep it tidy and avoid excess spillage.

Feel free to browse our options here.

There are casual entry, multi-visit passes, and recurring memberships.

Yes we do. Please view here. These can be obtained in-store.

Sure do - membership benefits include:*

• discounts on hire equipment

• discounts on gear in our shop

• discounts on clinics and courses

• free guest pass for one additional person (once per month).

*Subject to terms and conditions - see our pricing page for more information.

Absolutely. Not a problem. We can freeze memberships for up to 3 months. Just ask our staff.

Bike racks are available on site. We’re a 10-minute bike ride from the Kangaroo Flat VLine station.

We have dedicated parking spots, including an accessible parking spot, by our gym entrance. However, these may be limited during peak hours. There is abundant on-street parking on Hattam St.

There are cubbies to store bags and shoes but no lockable options. We suggest leaving valuables at home or keep your bag close to where you are climbing (but off the mats at all times).

The difficulty of each route is indicated by the colour of tag on the starting holds. In order of ascending difficulty, these colours are:

Yellow (easiest; V0/V1)

Green

Blue

Red

Black (V8/9)

Additionally, we have a “joker” colour (Purple) to indicate a mystery difficulty.

TBD!

We have hangboards, a Moonboard (2024 edition), and weights.

Yes, upstairs.

All visitors must pay to enter the climbing area.

Adults who are responsible for supervising under 18 climbers, and are not climbing themselves, will not need to pay for entry.

However, all are welcome to sit in the reception area and have a coffee.

If you’re a member, you can also invite a lucky friend or family member to climb for free (one pass per month of membership - read more about membership conditions here).

If you’d like assistance with entry, or want to chat about specific access needs, please reach out before your visit.

Our main entrance accommodates standard wheelchairs (85cm in width), and we also have a wider roller door entrance available if needed.

Areas of the lower gym floor are wheelchair-accessible.

There is an accessible toilet & shower.

A section of our climbing area is equipped with auto-belay systems to support some adaptive needs.

The climbing area and mats are elevated (approx. 43 cm) above the gym floor, currently without a step or ramp.

The upstairs training area is accessible only by stairs.

We are all inclusive at the Hold and want to create a safe place for all individuals, no matter their background or lifestyle. We expect all climbers in our community to treat everyone with respect and dignity.

Yes, feel free to browse our store here.

Gift cards are available online or in-gym — perfect for birthdays, holidays, or treating a future climber.

Choose your amount, personalise the message, and send instantly.

Click here to purchase one today

Yes. Ask a staff member for details.